Tenant Inc., the leading provider of cloud-based SaaS solutions for the self-storage industry, today announced a live integration with Lumio, an AI voice agent platform purpose-built for self-storage operators. The integration connects Lumio’s AI agents directly to Tenant Inc.’s Hummingbird property management software (PMS), enabling real-time access to tenant records, unit availability, and payment data—so every inbound call is handled accurately, instantly, and without staff involvement for routine inquiries.

For self-storage operators managing multiple facilities, inbound call volume represents one of the most persistent drains on staff time and operational efficiency. Tenant inquiries about gate codes, payments, unit availability, and billing consume hours that managers could otherwise direct toward leasing, maintenance, and portfolio growth. The Tenant Inc.–Lumio integration addresses that problem directly—deploying AI agents that handle calls the way a trained facility manager would, around the clock, at any scale.

The integration was developed using the Nectar API, Tenant Inc.'s open developer portal built around a single principle: operator choice. Nectar gives third-party developers the ability to build apps, integrations, and custom workflows directly on the Tenant Inc. platform—so operators are never forced into a one-size-fits-all tech stack. For this integration, Nectar is what allows Lumio’s AI agents to draw on live tenant records, unit availability, and payment data directly from Hummingbird—giving every call the operational context needed to resolve it accurately, without staff involvement for routine inquiries.

“Operator choice is the foundation of everything we’ve built with the Nectar API. Operators should be able to run the tools that are right for their business—not the tools their software vendor decided to support. Nectar makes that possible by giving the best developers in self-storage the ability to build integrations directly on our platform. Lumio built their integration on Nectar, which means their AI agents operate with full access to live Hummingbird data from day one. Operators get a best-in-class AI capability, fully integrated, on their terms.” — Lance Watkins, CEO, Tenant Inc.

The integration is live now and available to Hummingbird customers. Lumio’s AI agents sync directly with Hummingbird in real time, giving them access to the tenant and facility data needed to resolve inquiries end-to-end—from verifying tenant identity and providing gate codes to processing payments and logging follow-up tasks for staff.

What the Integration Delivers:

• 24/7 AI Call Handling: Lumio’s voice agents handle inbound calls around the clock—answering questions, processing payments, and resolving routine inquiries without hold times, voicemail, or staff involvement.

• Real-Time Hummingbird Sync: Lumio agents access live tenant records, unit availability, and payment data directly from Hummingbird, ensuring every interaction is accurate and up to date.

• Automated Lead Capture: Prospect calls are captured and converted without requiring a manager on the line—reducing missed opportunities and accelerating move-ins.

• Intelligent Escalation: Calls requiring human judgment are escalated immediately with full context handed off to staff—no repeated information, no lost continuity.

• Portfolio-Scale Efficiency: Centralized controls allow multi-facility operators to manage agent policies, workflows, and scripts across every location from a single dashboard.

“AI agents only create real leverage when they can do the work, not just answer the phone. By integrating directly with Hummingbird, Lumio agents can access the live tenant, payment, and facility data needed to resolve calls accurately in real time. For operators, that means fewer routine calls reaching staff, fewer missed leads, and a more consistent experience across every facility.” — Ryan Chapman, CEO & Co-Founder, Lumio

The announcement reflects the continued growth of the Nectar API developer ecosystem and Tenant Inc.’s commitment to operator choice. Because Nectar is open, operators are never locked into a single vendor for any capability—they can adopt the best tool for their portfolio, whether that’s built by Tenant Inc. or by a third-party developer building on the platform. Lumio joins more than 40 partners who have built on Nectar across access control, revenue management, communications, reputation management, and auctions—each one expanding what operators can do on their own terms.

“Every partner that builds on Nectar expands the range of choices available to operators. That’s the point. We’re not trying to be the only answer—we’re trying to be the platform that makes every answer possible. Lumio joins over 40 partners who have built on Nectar, and each one makes our platform more valuable without asking operators to give anything up. When choice is the product, everyone wins.” — Lance Watkins, CEO, Tenant Inc.

Why This Matters for Multi-Facility Operators

At scale, inbound call volume compounds quickly. An operator running ten or more facilities may handle thousands of routine tenant inquiries each month—gate code requests, payment questions, billing disputes, and move-out notices—each one pulling a manager away from higher-value work. Lumio’s published data shows operators achieving up to 91% call deflection, with AI handling the majority of inquiries end-to-end without escalation.

By connecting that capability directly to Hummingbird, the integration eliminates the data gap that has historically limited AI call handling in self-storage—where agents lacked access to live tenant and facility records needed to resolve inquiries accurately. With real-time Hummingbird sync, Lumio agents operate with the same information a facility manager would have at their desk.

Availability

The Tenant Inc.–Lumio integration is available now to Hummingbird customers. Operators interested in deploying Lumio AI voice agents may contact their Tenant Inc. Customer Success Manager to learn more.