Insights for the Operators Running the Business

Hall, who rebuilt Tenant’s sales organization, will lead Sales, Post-Sales, HR and Finance as the company sharpens its focus on delivery and the operator experience.

Self storage call tracking and call scoring measure how your team handled each call. Here's what they miss: what callers actually asked for.

Evaluating an AI voice agent for self storage? The voice and feature list won't separate vendors. What it knows about your facilities will.

At Derrel's Mini Storage, both teams run on the same numbers, so there is no handoff in the middle and nothing lost translating from one department to the next.

Most operators price against a market picture they assembled somewhere other than where the decision gets made. That gap is smaller than it used to be, and it still costs money.

Every prebuilt report is a question somebody anticipated. The useful one is almost always the question nobody thought to ask.

Four human agents answered 60 to 65 percent of calls. One AI vendor moved that to the mid 80s and stalled. Here's what Alita did differently.

Property management software reports well on everything it holds. The questions that stall operators usually sit just outside that boundary.