Tenant SMS Terms
Last updated: January 12, 2021
Tenant, Inc. (“Tenant”) provides technology that improves the self storage tenant’s experience. Thus the name Tenant! The option to receive information by text is one of the ways Tenant improves the self storage experience. Some texts are one-on-one texts between you and a storage facility employee. Most texts are automated. As with all Tenant products and services, the goal is always to best serve the customer. We want to interact with you in the way most convenient and enjoyable for you. In the era of Covid, texting also ensures socially distanced self storage. If you want us to text you, we’ll text you. If you don’t want us to text you, we won’t!
For full transparency we’ve outlined the various text messages you may receive. Remember, we’re aptly named Tenant because we believe you come first. So, if you ever change your mind about receiving text messages, just let us know. Our texts are meant to help, not hound.
Your Consent
We only send messages with your consent. By providing your telephone number, you represent that you are the owner of the telephone number and that the number is accurate. If you provide an inaccurate telephone number then we are sending someone else text messages without their consent, and we don’t want to do that.
How to Stop Receiving Text Messages
At any time, reply to one of our texts with STOP to well, stop, receiving texts from us. We’ll put you on the “doesn’t want us to text them list.” You may receive one final text confirming you don’t want any more text messages. If you change your mind, call us or reply to one of our texts with UNSTOP and we may be able to add you back on the “wants us to text them list.”
How to Get Help
We can’t solve world peace, but we can help with any text message concerns. Reply with HELP or email us atsupport@tenantinc.com or call us at(844) 417-0209.
Text Message Frequency
Text message frequency varies.
If you’re looking for a storage unit you may be able to request text messages, such as a coupon or driving directions. You may also be able to text the storage facility, in which case they may reply to your text. You may also receive follow up calls or texts to facilitate a storage unit reservation or rental.
Links
The Site may link to third-party websites Tenant Inc. does not own or operate, such as social media platforms. Your use and activity on third-party websites is not governed by this Policy. Please consult the third-party’s website for their privacy policy. Tenant Inc. is not responsible for the conduct or privacy policies of third parties, even if the Site links to third parties.
California Residents
California law permits California residents to request certain information regarding Tenant Inc.’s disclosure of personally identifiable information to third parties for their direct marketing purposes. Tenant Inc. does not disclose personally identifiable information to third parties for their direct marketing purposes.
Contact
Please contact us with any questions or comments.
Tenant Inc.
4920 Campus Drive, Suite B
Newport Beach, CA 92660
(949)-894-4500