We're upgrading how Hummingbird records and notifies ACH reversal and chargeback transactions for our Tenant Payments customers. 

The upgrade has two parts to it: 

• Part 1: The chargeback/reversal transaction created in Hummingbird will be created on the same day as the event. Today it can take up to three days.
• Part 2: The recipients of the notification email are configurable by you in Hummingbird

We plan to release these automations soon. To prepare for their release, set up your notification recipients now so that when the feature goes live, the right people on your team continue to receive these notifications. 

To help you set this up, we've created a quick guide below. 

Selecting Who Gets ACH Reversal/Chargeback Notifications

Head over to the Users and Roles section within Hummingbird’s settings. 

Select any of the roles you’ve set up, such as a Store Manager, and scroll down until you see the Email section. Select the Payout Email checkbox and that’s it. Do this for as many, or as few, roles that you’d like to receive chargeback and ACH reversal notifications; any role that has this checkbox selected will receive them. 

One thing to note is that by default these notifications will be going to the email on file for each of your properties until you assign the Email permission to one of your roles. 

You can see how to find/assign that email in the GIF below. 

How Does This Feature Benefit Self Storage Operators

If there’s a chargeback or an ACH reversal at your facility, it means customers you previously thought were current on their account are not actually current. 

You, or your team, need the information from these notifications so you can follow up with these tenants, especially if you find a reason to dispute their chargebacks. 

Automatic notifications, and control over who receives them, will help you ensure the right people at your business have the oversight to take the proper actions.