In today's competitive self-storage market, the operators who pull ahead aren't just the ones with the best locations—they're the ones who run the tightest, most efficient operations and provide a superior tenant experience. It's about giving your managers the tools to focus on leasing units instead of answering routine questions. It's about having the right infrastructure in place to scale effectively. And it's about controlling the critical touchpoints that shape a tenant's perception of your brand. This month's feature releases are focused on these core principles. From your front-line phone calls to that crucial first confirmation email, these new tools are designed to make your operation smarter, more professional, and more scalable. What's new in June?
Powerful New Features to Streamline Your Self Storage Operations
Hummingbird: Property Management Software Updates
Give Your Managers Their Time Back with the New Charm Auto Attendant!
Every operator knows that a ringing phone can be a double-edged sword. While every call is an opportunity, many are routine inquiries that pull your managers away from high-value tasks like leasing units and serving the customers in front of them.
The new Charm Auto Attendant, now available for all properties using Charm, solves this problem. It’s a powerful, easy-to-configure self-service phone menu that streamlines your call management and improves your customer experience.
- Self-Service Convenience: Let your tenants handle common tasks on their own time. The auto attendant can provide gate hours, guide them through making a payment, or answer other frequently asked questions, 24/7.
- Greater Efficiency: By handling routine inquiries automatically, the auto attendant significantly reduces the number of calls that need direct manager involvement, freeing up your team to focus on what matters most.
- Smart Call Routing: The system is smart enough to know who's calling. It can automatically offer a different menu path for current tenants versus new leads, ensuring every caller gets to the right place, fast.
- Fully Customizable: You have complete control. Tailor your greetings and menu options to fit your unique operational needs and brand voice. Learn More
Enhance the Tenant Experience with Customizable Confirmation Emails
Your first communication after a rental or reservation sets the tone for the entire tenant relationship. A generic, system-sent email can be confusing and often leads to immediate, preventable follow-up calls.
This new feature gives you control over that critical first touchpoint. You can now customize the automated Rental Confirmation and Reservation Confirmation emails that Hummingbird sends to your new tenants.
By adding property-specific details—like unique gate access instructions, specific office hours, or a direct link to your online payment portal—you can ensure your tenants have the accurate and relevant information they need from day one. This small change makes a big difference in providing a professional, seamless experience that reduces manager workload and builds tenant confidence. Learn More
Announcing Featherlink: A Premier Telephony Integration for Advanced Operations
As your self-storage portfolio grows, so does the complexity of your communications. For operators running multiple facilities or utilizing sophisticated call centers, having a telephony system that is powerful, flexible, and deeply integrated with your PMS is not a luxury—it's a necessity.
We are excited to announce the Featherlink connector, a strategic choice for operators seeking a premier telephony environment. The Featherlink connector provides storage operators the power to integrate industry leading call center software like RingCentral, GoTo, or 8x8 with Hummingbird. Once integrated, Featherlink enables the ability to offer unattended phone payments and gate code by text to tenants, reducing tenant phone calls by up to 90%. It also allows caller information from Hummingbird CRM to be available to staff when answering calls for personalized customer service. Learn More
Tenant Inc.'s purpose-built suite of comprehensive technology solutions is designed with our customers' success at heart. We are committed to developing new innovative features and enhancements that make running your self storage business easier and more efficient – so you can SAVE TIME, and INCREASE REVENUE!
