Tenant Inc. today announced the live integration of Patchwork Labs' AI voice and operations platform with Hummingbird PMS. Built through the Nectar API, Tenant Inc.'s open developer platform, the integration gives Hummingbird operators access to Patchwork's AI capabilities — including 24/7 inbound call handling, outbound delinquency workflows, and operational automation — with every interaction writing back to Hummingbird in real time.
Routine inbound calls consume hours of manager time every week. After-hours calls go unanswered. Collections slip when offices are busy. For operators running lean teams across multiple facilities, missed calls and deferred work compound quickly into lost revenue. The Tenant Inc.–Patchwork Labs integration addresses that directly — deploying AI that handles calls the way a trained facility manager would, around the clock, at any scale, with outcomes flowing back into Hummingbird automatically.
"Operator choice is the principle the Nectar API was built around," said Lance Watkins, CEO at Tenant Inc. "Patchwork Labs is exactly what that looks like in practice — a team that has actually run facilities, felt the operational pain, and built something that solves it. Because Patchwork built its integration through Nectar, every call it handles has full access to live Hummingbird data from the moment it connects. Payments post, tenant records update, follow-ups get logged. Nothing falls into a gap between systems. That's what it means to build on an open platform."
Patchwork Labs was built by operators, for operators. Tyler Harper and his team at Homegrown Storage developed it while scaling a rapidly growing portfolio, not as a product looking for a market, but as a tool they needed to run their own business. It worked. Patchwork now serves more than 600 facilities nationwide, delivering more than 90% first-call resolution across every type of inbound interaction including payments, gate code requests, unit availability, and delinquency outreach. That platform is now available to every Hummingbird operator through the Nectar API.
“We’re operators first, so we built the thing we wished we had. Running a rapidly scaling portfolio while keeping costs down and delivering a best-in-class customer experience is really hard. We started with the customer experience, because that’s all that matters. Working backwards, we realized our teams were buried in routine calls, watching cameras around the clock, and chasing tasks across facilities. So we did something about it. We started with the work that ties a manager to the front desk: payments, collections, follow-ups, and constant inbound calls. That frees our people to focus on the interactions that actually matter. Then we added automatic task creation and data integration that pushes everything back into the FMS. Now work just gets done, and a Tenant Inc. operator gets all of that with none of the lift,” said Tyler Harper, Co-Founder of Patchwork Labs.
AI Inbound Call Handling: Patchwork's AI manages inbound calls around the clock, answering routine questions, processing payments, providing gate codes, and escalating to staff when needed, with every outcome writing back to Hummingbird in real time.
Outbound Delinquency Workflows: Automated outbound calls and follow-up workflows keep collections moving without pulling managers off other priorities.
Full FMS Loop Closure: Payments post, tenant records update, and follow-up tasks are logged directly in Hummingbird with no manual reconciliation and no data gaps between systems.
Interested in learning more about what this partnership means for your portfolio? Schedule a demo today!