Building What Matters

Take the time to be thorough and detail oriented so that the work produced is done well.

Bring a positive attitude to work each day.

Review the problem, determine the root cause, ask question/clarify, propose a solution, seek feedback.

Focus on the task at hand; don't digress.

Take responsibility for your actions and work.

Disagree and then commit to a solution.

Be respectful of each other's ideas. Really listen to each other to ensure you fully understand one another.

Tackle difficult situations and conversations immediately.

Know when a conversation should be in person, on the phone or through email.

Determine deliverables and deadlines, then provide frequent & concise updates to stakeholders.

Let others know right away when changes happen (meetings, projects, deadlines, etc.).

Regularly provide and accept TIMELY formative feedback.

Adhere to meeting commitments: always have an agenda, take notes, assign action Items and deadlines.

Prioritize your work based on objectives and key results; base commitments on your ability to deliver.

On time, every time; under promise and over deliver.

Think like a business owner it were my money, would be doing this?

Deliver what you promise when you promise, do what you say you are going to do.

Always conduct yourself professionally, protecting our brand and our team in all business environments.

Be understanding and positive when things change.

Look for opportunities and ways to improve what we are doing with actionable items.

Prioritize 911 situations. Coordinate and be part of the solution.

Be receptive to new ideas, and willing to tackle challenges for the benefit of the company.

Be willing to hear opposing opinions and learn about the worldview of people you don't agree with.

Be fully transparent; when mistakes happen, apologize and rectify quickly.

Take responsibility by setting expectations and boundaries, then under-promise and over-deliver.

Listen, acknowledge, inquire and document all customer requests and respond in a timely manner.

Always interact with honesty and positivity when speaking with customers.

Maintain a professional work environment which allows for clear communication with customers.

Thoroughly investigate potential causes of an issue before committing to an explanation to the customer.

Have company outings/social events (i.e. cultural food Fridays, beach outings).

Celebrate releases, onboarding, achievements, birthdays (find a way to have it available for all to see).

Feel free to share your passions and interests.

Display empathy whenever possible and genuine concern for teammates.

Be proactive whenever possible in asking how you can help others.

No one wins unless everyone wins.

Create goals, set expectations, establish deadlines.

Execute the plan in order to reach goals that are both short and long term that align with the company's vision.

Document meetings, ideas, and conversations in order to execute and reflect on the work effort.

Focus on meetings objectives rather than sticking to a failed plan.

See the bigger picture, be mindful of what your results mean for other teams.

Set boundaries by building personal time into your daily routine.

Know when to push the limits and go above and beyond.

Build systems and training resources that create opportunity to take time off.

Own your own time off, you have earned it.

Consider the impact your actions will have on other departments/team members.

Communicate your boundaries when on PTO.

Show empathy to others, you never know what someone else is going through.

Engage with knowledge experts to learn and seek best practices and advice.

Continually learn to obtain new knowledge and new skill sets. Then share with your colleagues.

Think creatively to identify opportunities for collaboration.

Learn new skills - be a resource.

Learn and grow from mistakes.

Actively seek feedback from others and find mentors.

Work with your manager to develop a plan for your career.